Privacy Policy
The consultancy service provided is bound by the legal requirements of the country of professional practice of the consultants.
Client information
Client files are held in:
- a secure filing cabinet
- a password protected hard drive in a locked filing cabinet
- an encrypted, cloud-based storage in online booking system with medical grade security
which is only accessible to your consultant. The information on each file includes personal information such as name, address, contact phone numbers, medical history, and other personal information collected as part of providing the wellbeing service. Personal information will also be collected and held in a secure internet-based appointment scheduling program.
How clients' personal information is collected?
A client's personal information is collected in a number of ways during the consultation. These include times when the client provides information as part of the registration/intake process or directly to the consultant during the session, correspondence via email, and when sharing any reports.
Purpose of holding personal information
A client’s personal information is gathered and used for the purpose of providing health and wellbeing services, which includes assessing, diagnosing and treating a client’s presenting issue. The personal information is retained in order to document what happens during sessions and enables the consultant to provide a relevant and informed wellbeing service.
Disclosure of personal information
All personal information gathered during the provision of services will remain confidential.
Clients' personal information will not be used, sold, rented or disclosed for any other purpose.
In the event that unauthorised access, disclosure, or loss of a client’s personal information occurs the psychologist will activate a data breach plan and use all reasonable endeavours to minimise any risk of consequential serious harm.
Requests for access and correction to client information
At any stage a client may request to see and correct the personal information about them kept on file. If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected. All requests by clients for correction of personal information held about them should be lodged with the treating consultant. These requests will be responded to in writing within 21 days, and an appointment will be made if necessary for clarification purposes.
Questions/Concerns
If clients have a concern or questions about the management of their personal information, they may email contact@holistaa.com with their query.